Learning Design Projects
Legal and General: Guide to Risk
In 2024, my team and I were approached to develop a proposal for L&G's new 'Guide to Risk' handbook. L&G required an engaging and interactive eLearning course to help their employees have a better understanding of risk and how they can play a role in preventing it.
The target audience for this course encompassed employees from all levels and departments across the business.
The desired outcome was to equip them with the knowledge and skills to identify, report, and address risks effectively, following the company's risk management framework. I wrote a proposal that aimed to bring the framework to life, fostering a stronger risk culture and empowering employees to proactively manage the risk-related challenges they encounter in their daily work.
My role included writing the proposal, working with the SMEs on the scripts, developing the style, coordinating voice-overs, creating and supporting designers on the videos, editing, and working closely with our operations manager to ensure items were delivered on time.
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The feedback from the course was positive. It was released to over 10,000 employees and resulted in over £70,000 in additional work. The team awarded us a 9.5/10 NPS score, as their expectations were 'exceeded'.
The 'Guide to Risk' course menu
A screenshot from one of the course's informative bite-size videos. Each video was no longer than 2 minutes to ensure maximum engagement.
Moody's: Learning Design Accelerator
Moody's financial course offerings were outdated and based on text-heavy SCORM files. They approached our team with the goal of creating a new course that focused on prioritising client needs and satisfaction, improved communication and interpersonal skills, the ability to build trust and credibility, stronger negotiation and sales performance, and enabled effective time management.
They were looking to uplift their older content and create something new with our '3 form' learning philosophy.
My role in this project included working with a solutions architect and a project manager to create a new style and outline. Utilising UX skills, I worked with the solutions architect to design the course structure. I was in charge of creating the style, running the animation and infographics design streams and co-filming the SMEs with a videographer.
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The retrospective client session on the course was overwhelmingly positive. The client team awarded us a 10/10 NPS score.
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This was the home page of the course, pushing relevant content to the user. In this example, the 'hero' video is highlighted in the Welcome banner, creating a visual hierarchy for the user.
The Infographics acted as a supportive piece to the 'informative' animated videos.
Colt: Sales Performance Interactive video
Colt approached us with a learning solution as they were experiencing challenges with sales certification and customer communication. Salespeople were often too busy to engage with learning regarding communication; training was very London-centric and did not land well with their global audience. 'Good communication' also had different meanings in different regions. There needed to be a centralised piece of training that landed well with everyone.
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My role in this project included designing and developing the videos, helping with the transcripts, and designing the menu for the interactive video. This was a massive project that resulted in over 80 videos and 60 infographics. Manual translations were a big part of the project to cater to the global audience.
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The solution was well-received. It also cut the costs of regional training and helped over 5000 people learn virtually, in a fail-safe environment. The main stakeholder was ecstatic with the final product and awarded our team a high NPS score.
The Colt interactive video consisted of different scenatios, scripted off real-life events.
The user was presented with an 'incorrect' or 'correct' answer. Once the correct answer was achieved, the user went on to the next scenario